FAQs
Find answers to common questions about our psychological services, therapy sessions, and how we can support your mental well-being journey.
Email Us
info@twapsychology.co.uk
Call Us
(+44) 7763 705018
How do I book an appointment?
You can access our booking calendar on our website and choose a day and time that is suitable for you.
You can also book a free consultation first, and from there we can assist you with scheduling your first therapy session.
What is a complimentary consultation?
This gives you the opportunity to discuss your difficulties and raise any queries you may have. From there, we can assist you in scheduling further support with us, or signposting you to another service if required.
How long does a therapy session last?
50 minutes.
Are the therapy sessions confidential?
All information shared during your sessions is treated as confidential. Any legal or ethical limits to this confidentiality are outlined in our Privacy Policy.
Can I choose my therapist?
If self-funded and you have identified a particular therapist you would like to work with, you can choose. Please be aware that each therapist wait times may vary.
What if I want to stop therapy?
You are under no obligation to continue therapy, and for reasons of your own, if that is your wish, you can inform your therapist at any time.
Where are your therapy sessions provided?
Currently sessions are conducted online and via telephone.
There are some cases where based on locality a therapist may be able to work with adolescents at their school or attend their school environment to conduct an assessment or observation.
Do I need to bring anything to my first session?
No. All you need to bring is yourself!
What happens in the first therapy session?
Your first session is a chance to talk about what brought you to therapy. The therapist will discuss treatment options and suggest how many sessions might be most helpful for you.
What if I don't know what type of therapy I need?
Feel free to book a complimentary consultation (15 minutes), where we can get an initial understanding of your needs. Then we can discuss whether we can support you in house or sign post you to alternative services.
How long does therapy typically last?
The length of therapy is different for everyone and depends on your personal goals and needs. Some people find that a short number of sessions is enough, while others may prefer ongoing support over a longer period. You and your psychologist can review this together as therapy progresses to make sure it feels right for you.
We have a range of therapy packages (8, 10 & 12 sessions) which our therapists can recommend based on your needs. These packages will come at a discounted price and can be paid in 3 separate instalments to help with affordability.
Is online therapy effective?
Online therapy works just as well as in-person sessions. You receive professional support from the comfort of your home, using proven therapeutic techniques
What if I don't feel comfortable with my therapist?
In the first instance, we would encourage you to share what might not be clicking for you with your therapist, as this could be important for your therapeutic journey. However, if this feels overwhelming and perhaps you are wanting to change therapist. Please send us an email. If unsatisfied with the resolutions on offer and service provided, you can make a complaint to the professional body (BPS or HCPC).
What if I want to cancel a therapy session?
TWA Psychology Collective operates a 48-hour working day cancellation policy. Sessions cancelled with less than 48 hours’ notice will be charged at the full session rate. If more than 48 hours’ notice is given, you will have the option to reschedule.
Please note that if you attend a session under the influence of drugs or alcohol, your therapist may need to end the session early, and the full session fee will still apply
Do you offer evening or weekend sessions?
Some therapists may offer evening or weekend sessions. This can be discussed with your therapist and if possible can be accommodated.
Do you offer concession rates?
We offer discounted rates for students. Limited spaces available. Please use our contact form to enquire.
We provide compassionate support to help you build resilience, nurture growth, and strengthen emotional well-being. Our dedicated psychologists are here to guide you every step of the way. Book your session today and begin your journey toward lasting change.
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